Registering with Us

All animals use the services of Benwick Kennels & Cattery at the owner’s risk, we do not accept any liability whatsoever for any loses or injury. It is emphasized that whilst every care and attention is given, Benwick Kennels & Cattery accept no responsibility for ill health or injury due to your cat’s/dog’s behaviour. A veterinary surgeon is available 24/7. You agree not to bring your animal here in any capacity if they are showing symptoms of a contagious disease or are suspected of. We reserve the right to refuse the admission or cancel bookings of any animal due to ill health and you will still be liable for the cost of the service. You agree to disclose any health issues, veterinary treatment, medication, behavioural issues, traits or vices prior to arrival, this includes any recent illness whereby they may still be contagious. We must be notified at the time of booking with an update on arrival. In cases where animals are left that prove to be aggressive towards our staff or destructive to our facilities, or a danger to themselves, we will contact the owner or emergency contact to arrange immediate collection. The emergency contact provided must be someone who is local, able to drive and willing to make full payment on the owner’s behalf. The remainder of the booking is still payable in full. All damage caused by any animal will be chargeable to the owner, including any caused to other pets and we recommend that you take out insurance to cover this. We accept entire canine males and females. You agree to notify us if your entire bitch is due to come into season, is in season or has been in the last two months so that we can take adequate precautions to protect your pet. We are unable to take pregnant or lactating females. Un-neutered male cats over the age of 6 months are not accepted.

Veterinary Cover

Animals boarded at Benwick Kennels & Cattery are insured through ALLIANZ (Animal health), Cover is as follows: Veterinary fee benefit, Maximum £350 per animal in the period insurance. Death Benefit, Maximum of £350 per animal in the period insured. Cover does not extend to pre-existing veterinary conditions or those through age related illness and the owner accepts full responsibility for payment if any animal in our care requires veterinary treatment. It is therefore advisable that Insurance is taken out.
A copy of our insurance policy is available to view, on display in the office.

 

Medical Conditions

We must be notified upon booking/arrival of any medical conditions and any medical requirements i.e. Medication and dosage. We reserve the right to refuse any pet that we consider sick or those displaying aggressive behaviour. Any medicines will be given as per instructions to animals boarding with us, but it must be understood that we are NOT a Veterinary Kennels or Cattery. Medication must be clearly labelled and you agree to bring sufficient amount for the duration of the animals stay and are liable for the cost of purchasing more if needed. There may also be a charge for the collection or delivery. You agree to emergency or non-emergency first aid treatment being given to your animal including CPR. There is always a member of Staff on duty that is a qualified Canine & Feline first aider.

 

Vaccinations

No animal will be accepted unless proof of all vaccination up to date is provided prior to or upon arrival. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Vet to include parvovirus, Hepatitis, Leptospirosis and Distemper & Kennel Cough of which is NOT part of your annual booster vaccination, so you will need to ask your vet. This needs to be administered at least 14 days before admittance as it is a live vaccine. You accept that the vaccinations administered by your vet protect them against some but not all strains of the virus in some cases and therefore you accept that your pet is still at risk. Cats must be vaccinated against Parvovirus and feline respiratory viruses. All other pets should be up to date with relevant vaccinations. Homeopathic alternatives are not acceptable and we only accept titre tests for parvovirus, hepatitis and distemper. The remaining vaccines must be administered by your vets  

Flea/ Worming Treatment

All Animals must be covered by a known flea/worming treatment before they are boarded. Animals that arrive with fleas and/or worms will be administered such a product and charged accordingly. Homeopathic alternatives are not accepted. You give consent for your animal to be treated for fleas, ticks, worms in conjunction with veterinary advice and will be charged for this.

Accomodation

If the owner requires animals of the same species to share it is done so at the owner’s risk. Should we feel it is necessary to separate them for the animal’s safety, we will do so and you will be advised on collection and a charge will be levied for extra accommodation.

Payment

We will require full payment on drop off of your pet by cash, card or BACS (details can be obtained from reception). A non-refundable deposit may be required. If you choose to collect your pet early, the full amount of their stay will still be payable. If your payment is withdrawn or declined you accept full liability for any bank charges, you also agree that Benwick Kennels & Cattery will charge an administrative fee of 30% of any outstanding balance if they have to enforce the debt.

Deposit

£50 non-refundable deposit must be paid within 7 days of the booking being made to secure your booking. Failure to do so, will result in the cancellation of your booking.

Prices & VAT

All Prices are inclusive of VAT. If you require a VAT receipt, ask at reception.

Food

We offer a range of popular food brands which will be included in the boarding fees, although it is advisable not to change your dog’s food, especially for short stays as, a sudden change can result in upset stomachs. Any additional/specialist food or culinary requirements that your pet may have will be required to be supplied in sufficient quantities for their stay. You are liable for the cost of purchase of additional food should your pet run out of food during their stay and there may also be a charge for the collection or delivery. We do not accept vegan or vegetarian diets without prior written consent from your vet explaining the reasons for its need.

Belongings

Everything your pet requires for his/her stay here is provided. We have bedding, food dishes, toys and various leads to suit your pets stay. You are welcome to bring your own pets bedding or toys. However, you accept that such items could be dangerous such as potential choking hazard and understand that animals are not always individually supervised. As much as we will try our best to keep personal belonging from getting lost or damaged, we cannot guarantee that these will be returned at the end of the pets stay.

Grooming

Grooming is not included in the cost of boarding, whilst we do wipe muddy dogs down and try to keep them clean after every walk and brush cats regularly you may wish to consider a bath & brush or groom when they go home. This can be made through our on-site groomer direct, of whose details may be obtained from reception.  

Bank Holidays

All bank holidays are charged at double and the office is closed for collections and drop off.

Collection/ Drop Off

Animals can only be accepted or returned during our business hours. Owners must telephone if they are unable to reach us by closing time. We do not offer an out of hours service as it disrupts those staying with us. Dogs must be on a lead at all times upon arrival and departure. We accept no responsibility for loss or injury in the car park. Dogs must be microchipped and collars must be secure and fitted with an identity disk. Cats must arrive and depart in secure baskets/carriers. We accept no responsibility for loss or injury. Access to other areas of Benwicks by owners or visitors is strictly forbidden unless permission is sought from management and accompanied by a member of staff as we value our guests privacy and anonymity.

Out Of Hours

We do not operate an out of hours collection or drop-off.

Non-Collection

We reserve the right to rehome animals that have not been collected with 7 days of the said departure date and, after efforts have been made to contact the owners with no response. We also reserve the right, and will take legal action to recover costs incurred.

Photographs & Social Media

You agree that any photos taken of your pet whilst they board with us can be used on our social media/advertising & website pages unless you inform us otherwise. NO animals are ever named. We take security very seriously and in doing so, we ask that you do not draw attention on social media that your animal is currently a guest.

GDPR

Due to our licensing conditions we hold essential customer information for lawful and legitimate reasons. These include contact information and information on your pet to allow us to be able to care and cater to their needs. Any information will not be shared with any 3rd party or external companies unless permission is authorised and necessary eg your vet or our vet (Meridian) in an emergency. If you wish for your information to be removed at any time then please advise us. However, by removing your pet’s details from our system we will not have the required history of your pets stay with us and what makes their time at Benwick a happy holiday. By boarding at Benwick, you are confirming that you have understood and agree to our Terms & conditions and understand that while every care will be given to your animal(s) they attend at your own risk. You authorise Benwick to call your designated veterinary surgeon or ours (Meridian) should we feel it necessary and you give consent to any medical treatment or procedure by the Vet or ourselves which is felt necessary and understand that you will be liable for any related charges including those by Benwick.

   
Benwick Kennels & Cattery

January 2024

(Benwick Kennels & Cattery reserve the right to alter & amend these conditions at any time)